Outgrown Klaviyo (or our current email/SMS tool)
Growing past 5 to 10 person marketing teams? Klaviyo starts to show its ceiling.
As ecommerce brands scale, LoyaltyHQ steps in as an all-in-one retention marketing platform with a forward-deployed marketer, built for teams that need more than an email tool can give them.
The problem
Support answers slowly. Or not at all.
Teams describe paying premium fees and still hiring an outside consultant to cover the gaps in support. When something breaks, the wait for a real answer can stretch on, and in the meantime flows sit outdated and campaigns get patched by hand.
What we hear from brands
Poor support despite high fees, relying on an external consultant to fill the gap, says a snack brand with a six-person team
Support viewed as poor, current flows outdated and requiring manual tweaking, says a barware and cocktail-gear brand
A simple engineering fix they still have not shipped after years of asking, says a training-supplies retailer
The new way
A forward-deployed marketer who manages 15 accounts, not 60
Most vendors spread a support rep across 60 or more customers. LoyaltyHQ caps each forward-deployed marketer at around 15 accounts, with a 5-minute live chat response time and weekly strategy sessions, so the person helping you actually knows your business.
Outcomes brands report
+33.6%
revenue from email and SMS campaigns year-over-year
+62%
revenue from flows year-over-year
2 months
to achieve the full lift after switching
How it works
Two to seven weeks, depending on how complex you are
Growing brands: two to four weeks
Smaller, simpler setups move fastest because there is less to rebuild and fewer integrations to test.
Nine-figure brands: three to seven weeks
Complex, multi-brand, high-revenue operations take longer, but your forward-deployed marketer still owns 99% of the work.
You stay focused on the business
While the timeline runs, your job is limited to granting access and approving the plan. Your old stack keeps operating throughout.
The platform
The modules were never meant to be bought separately
Segmentation, messaging, recommendations, and site personalization all read one profile, so a change in any of them is visible to the rest immediately. That is the part a stack of best-of-breed tools cannot reproduce with connectors.
Including
Your forward-deployed marketer
Meet the forward-deployed marketer behind your account
Every LoyaltyHQ subscription includes a dedicated forward-deployed marketer who works your account like it is the only one on their desk. That is realistic because they never carry more than 15 accounts, compared to the 60 or more common elsewhere.
Fewer than 15 accounts per marketer, versus 60+ industry-wide
5-minute response time versus 72 hours elsewhere
4 strategy meetings a month instead of 1
Replace your stack
Replace the stack, not the results
The goal of consolidation is never fewer tools for their own sake, it is fewer tools that still do the job well. Brands moving off point solutions and onto LoyaltyHQ report the functions they consolidated work as well as before, if not better, because they now share data natively.
Find out what a marketer would do first
Every account starts with a roadmap. Asking what would be on yours costs nothing and tells you a lot.